Moody Street Circus

Refund Policies for

  • Session/Mini-session length class registration

  • Special workshops

  • Summer camps 

  • Open Studio Club Sessions

  • Private/Semi-private lessons

  • Showcase registration

Important tips and reminders on how to avoid dealing with our refund policy on registration:

  • Before registering, make sure to consult ALL class dates & add them to your calendar to alert you to their occurrences as you are looking over registration information. Don’t sign up for the session if you know you will have to miss classes - we do not offer refunds, make ups or prorates.

  • Make sure to stay in open communication with the studio about classes you will be missing IN advance of the dates

  • Contact the studio with questions or concerns about dates/ pro-rates BEFORE registering and especially BEFORE the start of any session. 


The sections below outline Moody Street Circus’ refund policy for student/ guardian withdrawals from classes/ sessions/ lessons/ registration fees. ALL cases of removal from a session are under a separate review and discretion of the MSC Director.


SESSION/MINI SESSION LENGTH CLASS REGISTRATION:

Registration will always be sent out more than ONE week before the start of the new session with full details on class times and dates. Our classes tend to sell out due to the popularity of the programming. Each class has a different MAX number of students. 

IF you register for a class that did not sell out and withdraw… 

OVER 1 week before the start of the new session:

- You will receive a FULL refund of the cost of the session. 

LESS than 1 week before the start of the new session:

- You will receive a partial refund of 90% of the session cost.

IF you register for a class that did sell out and withdraw… 

OVER 1 week before the start of the new session: 

- You will receive a partial refund of 90% of the session cost.

LESS than 1 week before the start of the new session:

- You will receive a partial refund of ⅔ the cost of the session. 

IF you register for a class, and X number of classes occur before you withdraw…

- You will receive a refund of ⅔ the remaining cost of the session. 

IF you register for a class, do not communicate with us about absences, and later wish to withdraw…

- No refund will be issued. 


*Policy can shift slightly for extreme cases of illness or injury - subject to approval from MSC Director*

SPECIAL WORKSHOP REGISTRATION:

IF you register for a special workshop/ pop-up class that did not sell out and withdraw…

OVER 24 hours before the start of the workshop:

- You will receive a FULL refund of the cost of the workshop.

THE DAY of the workshop:

- No refund will be issued.

IF you register for a special workshop/ pop-up class that did sell out and withdraw…

OVER 48 hours before the start of the workshop: 

- You will receive a partial refund of 75% of the workshop cost. 

UNDER 48 hours before the start of the workshop:

- No refund will be issued. 

SUMMER CAMP/INTENSIVE REGISTRATION:

IF you register for a summer camp/intensive session that did not sell out and withdraw…

OVER 1 week before the start of the camp/intensive session:

- You will receive a full refund of the session cost. 

UNDER 1 week before the start of the camp/intensive session:

- You will receive a partial refund of 75% of the session cost.

DURING the camp/intensive session for any reason:

- Refund amount is under review and approval of MSC Director. 

IF you register for a summer camp/intensive session that did sell out and withdraw…

OVER 1 week before the start of the camp/intensive session:

- You will receive a partial refund of ⅓  of the session cost. 

UNDER 1 week before the start of the camp/intensive session:

- You will receive a partial refund of ⅓ of the session cost.

DURING the camp/intensive session for any reason:

- Refund amount is under review and approval of MSC Director. 

*Policy can shift slightly for extreme cases of illness or injury - subject to approval from MSC director*

OPEN STUDIO CLUB SESSION REGISTRATION:

IF you register for an OSC session class and withdraw…

OVER 24 hours before the start of the OSC session:

- You will receive a FULL refund of the cost of the session date.

THE DAY of the OSC session:

- No refund will be issued.


PRIVATE/SEMI-PRIVATE LESSON REGISTRATION:

IF you register for a private/semi-private lesson and withdraw…

OVER 24 hours before the start of the lesson: 

- You will receive a FULL refund of the cost of the lesson.

UNDER 24 hours before the start of the lesson:

- No refund will be issued. 


SHOWCASE  REGISTRATION:

IF you register to perform in a showcase and withdraw…

OVER 18 days before the dress rehearsal, and before your initial private session takes place:

- You will receive a FULL refund of the showcase registration cost.

UNDER 18 days before the dress rehearsal, and after your initial private session takes place:

- No refund will be issued. 



PARENT CLASS OBSERVATION POLICY as of the start of session 2 fall 2019: Parents/caregivers will not be allowed to sit in the main studio space during class. They are permitted to enter only 20 minutes prior to the class’ end time. Special appointments can be made to observe a class in advance by contacting moodystreetcircus@icloud.com with a specific date and reason for observing to be discussed with the Director. When you do enter the space toward the end of class, please sit quietly, observe without sideline coaching and enjoy class from a distance. This policy is designed for student safety and group cohesiveness - to keep students focused ENTIRELY on their practice and engaged with the coaches and their classmates at class time.